FAQs

General

How is Vaultize different from other cloud-based solutions?

Unlike other solutions, which are either targeted for consumers or are on-premise solutions retrofitted to cloud, Vaultize has following differentiators:

  • Designed from the ground-up for cloud and enterprises – scalable, available, highly secure, reliable, durable, high performance and flexible.
  • Maximum security and privacy – for example, encryption of data is done on your device itself (and not on server) and we use OAuth & access rights to protect privacy of your data.
  • Enterprise-class SLAs and features – 99.5% up-time guarantee, centralized administration, user/device management, rules and policies, support for many proxies, integration with Active Directory, Disk Shipping and so on. We also offer best in class recovery point objective (RPO) and near-zero recovery time (RTO).
  • Super savings – with Smart De-duplication, WAN optimizations and compression built-in, you get up to 90% savings on storage and bandwidth!
  • High returns on investment – ours is the first solution that gives returns on your backup investment with useful features like group sync between users of your organization, synchronization of devices, disaster recovery, sharing files over web with third-parties, web access and mobile apps.
  • Available in public cloud, private cloud or appliance.

Does Vaultize have a consumer version?

Not at present. Currently, Vaultize is targeted for businesses – SMBs, SMEs and enterprises. But you can follow us on Facebook, Twitter or LinkedIn for any announcements about this.

Where is Vaultize cloud hosted?

Vaultize public cloud is hosted with Rackspace (in USA) – world’s leading specialist in the hosting and cloud computing industry. Their data centers are compliant with SAS 70, PCI DSS and ISO 27001 standards. Half of the Fortune 100 companies host their websites with Rackspace and many of the popular cloud services are hosted within the Rackspace Cloud. We were also impressed with their support (they say it’s fanatical, and we agree), which is prompt, helpful and knowledgeable. For more details on our cloud technology, you can follow our blog here.

We also offer deployment flexibility to our customers – they can choose to host within our public cloud, or in a virtual private cloud (with almost any of the cloud providers), or within a private cloud of their own, or deploy Vaultize Cloud-in-a-box appliances. To know more, please visit our solutions page.

 

What operating systems does Vaultize support?

Vaultize currently supports Windows (XP SP2+, Vista, 7 and 8) and Mac OS X (Snow Leopard onwards, 10.6+). We are soon adding support for Linux as well.

We also have mobile apps for iOS (iPhone, iPad etc) and Android.

How do you help with large initial backups?

We understand that if you have large amount of initial data to backup, it may take many days, weeks or even months to transfer that data to the Vaultize cloud. It also consumes precious WAN bandwidth and could choke your network.

With our Disk Shipping feature, initial backup is done in a predictable time (a few days) and without consuming any WAN bandwidth. We collect your initial data, in encrypted form, into a network share or external USB disk and then import all that data into our cloud by physically shipping the disk to the cloud provider. Your incremental backups can start immediately and restores start working as soon as the import is complete (usually not more than 10-12 days after shipping). To know more, please get in touch with us.

How frequently does Vaultize back up data?

Vaultize continuously backs up your data and maintains all versions so that you can restore to any point in time in the past. Vaultize also allows you to backup periodically or on set days of the week, depending on the nature of the data and its application.

Does Vaultize transfer the entire file when it changes?

No, only the changes are transferred (this is called versioning).

How many versions of a file does Vaultize keep?

Vaultize creates a new version of a file every time it is changed and saved. By default, Vaultize maintains all the versions for 90 days, but your administrator can change this setting any time.

What happens when I delete a file?

Vaultize marks it as deleted but will keep it for 90 days so that you can download or restore it. Your Vaultize administrator can increase (or decrease) this default setting of 90 days based on company policy.

Can I backup Outlook PST files?

Vaultize can backup PST files, even when they are attached to Outlook. Because PST files can be very large and can take a lot of time to process and backup, we suggest that you backup your Outlook folder periodically and not continuously. For example, twice a day – say, before and after your work hours.

I lost my laptop! How can I access my files now?

Vaultize Web Access portal allows you to view and download all your data, including all versions and deleted files. You just need your username and password.

You can also access your data using the Vaultize mobile apps.

Will Vaultize work on a low bandwidth link?

Vaultize will work even with a low bandwidth link (e.g. a GPRS dongle or a dial-up). During initial backup, Vaultize uses various techniques like de-duplication and compression to reduce the amount of data that has to be transmitted. And once the initial backup is over, only changes made to a file are sent over the link and that too after de-duplication and compression. So, you are always well-protected!

What happens if network connectivity is lost?

In case Vaultize client is interrupted because the network connectivity is lost or the device is shutdown, it automatically resumes the backup from the point it left, without you even knowing it. So, no worries!

What if I forget my password?

You can go to Vaultize Web Access portal and click on the “Forgot Password” link. Or, you can request your Vaultize administrator to change it.

Where can I see some screenshots?

You can see screenshots on the Vaultize Facebook page. But a better way is to play with the product by taking a free trial.

Security

How secure is my data (over network and in the cloud)?

Security is the topmost priority for Vaultize. Vaultize uses AES 256-bit military grade encryption and the data is encrypted on your device itself before getting on the network. On top of this, Vaultize uses a secure SSL 256-bit connection to send data over the link. And it is stored in a state of the art data center in the cloud in a scrambled form. These same encryption technologies are used for the majority of online banking and financial transactions. In short, nobody within or outside your organization, other than the user can see his/her data.

Can any outsider (for example, Vaultize employees) see my data?

No. Your data is encrypted on your device itself using military-grade encryption (AES-256 bit) and your keys. It is then transmitted to Vaultize servers over HTTPS (256-bit SSL – industry standard network encryption) and is stored on Vaultize cloud storage in scrambled form.

As an additional precaution, all Vaultize operations (e.g. sync, group sync, sharing) require you to re-enter your password. Vaultize servers are also secured and only a couple of people have access to them. So, it is not possible for anybody outside your organization to read your data.

Can Google, Bing, Yahoo, etc see or crawl shared data?

No. Search engines (like Google and Yahoo) crawl only those web-sites and pages that are accessible to them publicly or are submitted to them explicitly. Links or pages generated by Vaultize for sharing with outside parties are accessible only to you. As long as you, or the people with whom you share the link, do not make it public, there is no way search engines can know about it.

Vaultize sharing also has a password option that can give extra protection to the page – it is highly recommended that you use it.

We also use server-side mechanisms for stopping “robots” like Google from crawling the user portal.

Next Generation Features

How do you help with large initial backups?

We understand that if you have large amount of initial data to backup, it may take many days, weeks or even months to transfer that data to the Vaultize cloud. It also consumes precious WAN bandwidth and could choke your network.

With our Disk Shipping feature, initial backup is done in a predictable time (a few days) and without consuming any WAN bandwidth. We collect your initial data, in encrypted form, into a network share or external USB disk and then import all that data into our cloud by physically shipping the disk to the cloud privider. Your incremental backups can start immediately and restores start working as soon as the import is complete (usually not more than 10-12 days after shipping). To know more, please get in touch with us.

Are features like Group Sync, DR and Sharing charged extra?

They might be. Please refer to the Vaultize pricing page for details.

What is Sync?

Vaultize’s Sync feature lets a user keep folders on her multiple devices in-sync. For example, you can keep the Documents folder on your laptop and office desktop synchronized – so whenever you make changes to any file within Documents on your laptop, Vaultize makes them available on your desktop within seconds (and vice-versa). This keeps important documents always available and makes things more efficient. It also acts as a disaster recovery solution because, let’s say you loose or break that laptop, the documents are always there on your desktop and (at least) your work can continue!

Vaultize supports selective folder synchronization. That means, you can simply select a folder from the list of folders across all your devices and start synchronization – you are not bound only to a special or designated folder.

Our mobile apps also support sync.

Can I sync or group sync between a Mac and a PC?

Yes. You can sync folders between your devices across Windows and Mac OS X, including group sync with other users. Linux support is also coming soon. Our mobile apps (iOS and Android) also support sync and group sync.

What is Group Sync?

The Group Sync feature allows a user to securely share a folder with a group of his colleagues/friends in the organization – irrespective of their location. Any changes the user makes to files inside the group sync folder are made visible to the whole group within seconds.

Users can also give modification permissions to some members of the group, so that if they make changes to any of the files, those changes will be synced back. Also, all changes, either made by the user or the group, are remembered and any file can be restored back to any version in the past.

What is Sharing over Web feature?

Sharing over Web feature allows you to securely share certain files or folders with people outside your organization like clients or partners.

When you share a file or folder, Vaultize generates a unique link (URL) for it. You can send this link to your clients or friends by any means you prefer (e.g. email, chat, SMS). Only people who know this link can access the files in that share. You can add a password to this link – so when someone arrives at the link page, he will be asked for the password first. You can also set an expiry date for the share – after which the share is destroyed and the link becomes invalid.

What is de-duplication?

Vaultize gives up to 90% savings in bandwidth using a feature called smart de-duplication. This de-duplication happens within a computer as well as across the users’ devices.

Let’s say, you and your colleague have the same or similar file (they could have different names) and say your file is backed up first. Now, when your colleague’s file is being backed up, the parts of the file that are common with your file won’t be sent and stored again. This saves you bandwidth by not duplicating the common parts. This works well within a organization or a team because same files are with many people (e.g. email attachments, shared documents). We do this by dividing the data into “chunks” and remembering identity of each and every chunk in your organization.

This feature also saves up to 90% disk storage for our private cloud and appliance customers.

Administration

How long does it take to setup or deploy Vaultize?

It takes only a few minutes to setup Vaultize on a single machine using its standalone installer. The installation is pretty standard, self-explanatory and takes a few seconds. And configuration after installation takes a minute or so.

For a company or group-wide deployment, Vaultize has support for Active Directory (GPO) based install. This type of deployment does not usually take more than an hour. Get in touch with us to know more about AD support.

Will Vaultize work through firewalls?

Most of the time. Vaultize uses port 443 (HTTPS) to communicate with its public cloud servers and (additionally) port 8443 for its private cloud and Cloud-in-a-box appliances. If your organization has blocked these ports, they need to be opened. If you have URL filtering/blocking, your firewall administrator needs to allow Vaultize URLs (https://*.vaultize.com) and IPs.

Will Vaultize work with a proxy?

Vaultize (automatically) works with many of the popular proxies like Microsoft ISA Server, BlueCoat, CyberRoam, WinGate and Squid. But, we strongly suggest not to route Vaultize traffic through a proxy.

If you have to use a proxy, Vaultize will try to detect your proxy automatically and will prompt you for proxy details if it cannot work with your proxy. It will also prompt for username and password if proxy authentication is required. A better option is to manually set up (one time) proxy settings through the Vaultize Web Admin, preferably at the beginning of the deployment.

There might be proxies or proxy settings with which Vaultize may not work. In such a case, please get in touch with us and we will try to help out.

How do I manage Vaultize user accounts?

Vaultize provides a centralized web-based administration console to give the administrator complete control. As an administrator you can manage policies and settings, add/delete users, allocate quotas, control the permissions to individual users, monitor them and look at reports.

Can Vaultize take periodic or scheduled backups?

Yes. Examples: backup a folder every 3 hours, or every Monday at 6:30 pm, or on weekends at 4 am.

How do I setup Disaster Recovery?

You can setup a DR between any two devices (belonging any two users) within your organization by logging in as administrator on the Vaultize Web Admin and then going to the Sync/DR section. The DR can be set as continuous, periodic or scheduled at certain times of the day/week. You can also select or skip certain files & folders from the DR using the filters feature.

Will Vaultize backup a NAS or file server?

As of now, we do not support backing up a NAS by itself. You can mount the NAS on a computer where Vaultize is installed and back it up for there.

For a file server, you can install the Vaultize client on it and back it up. Or, use the method used for the NAS above.

If you have a question not answered here, feel free to contact us.